eCommerce SMS Marketing
Stop. Before you send another SMS blast to your entire list, read this.
Right now, your SMS channel is probably doing one of two things: nothing at all, or annoying your customers with untargeted blasts that spike unsubscribes. Either way, you're wasting the most direct marketing channel you have. The average eCommerce brand treats SMS like email with fewer characters — same message, same audience, same frequency. And their subscribers opt out faster than they opt in.
But brands that use SMS correctly? They're seeing 98% open rates, 30%+ click-through rates, and $2-4 revenue per message. They use SMS for what it's built for — urgency. Flash sales. Back-in-stock alerts. VIP early access. Abandoned cart recovery. Shipping updates that drive repeat purchases. And they coordinate it with email so the two channels amplify each other instead of competing.
We build SMS programs inside Klaviyo so everything lives in one place. Your SMS and email segments talk to each other. Your flows coordinate timing so customers get the right message on the right channel. And every campaign targets a specific segment with a specific purpose. No blasts. No spam. Just revenue from a channel your competitors are either ignoring or misusing.
98%
SMS Open Rate
30%+
Click-Through Rate
$2-4
Revenue Per Message
Gold
Klaviyo Partner
If any of this hits close to home, your SMS strategy needs work
- You collect SMS opt-ins but never actually send anything because you don't know what to say
- You blast your full SMS list with the same promo you emailed and unsubscribes spike every time
- SMS and email run on separate platforms with zero coordination between them
- You have no automated SMS flows — everything is manual campaigns
- Your TCPA compliance is "we think we're fine" but nobody has actually checked
SMS is a privilege, not a right. Your customers gave you their phone number — the most personal channel they have. If you treat it like another spam vector, they'll take it back.
What we do for eCommerce brands
Klaviyo SMS + email in one system
Both channels in one platform means unified segments, coordinated send times, and no customer getting hit with the same message on both channels within hours.
Automated SMS flows
Cart abandonment, welcome series, shipping notifications, win-back, VIP alerts. All triggered by behavior, all coordinated with your email flows.
Targeted campaigns, not blasts
Every SMS campaign goes to a specific segment for a specific reason. Flash sale for engaged buyers. Early access for VIPs. Restock alert for people who browsed that product. Purpose-driven sends only.
Full TCPA compliance
Proper opt-in collection, consent management, quiet hours, mandatory opt-out language, and compliance monitoring. We make sure you're legally covered while maximizing revenue.
How we work
Audit SMS readiness
We evaluate your opt-in collection, current SMS setup, compliance status, and how SMS fits alongside your existing email program.
Build the SMS flow system
Automated flows that work alongside email — cart recovery, welcome, shipping, win-back. Each flow uses the right channel for the right message at the right time.
Launch targeted campaigns
Segment-specific SMS campaigns tied to promotional moments, product launches, and seasonal events. Every send has a revenue target and a defined audience.
Optimize and protect the channel
Monitor unsubscribe rates, revenue per message, and list health. Adjust frequency, timing, and targeting to maximize revenue while keeping opt-out rates under 2%.
Why eCommerce brands trust us
We've built SMS programs for eCommerce brands across the US and Canada using Klaviyo's native SMS tools. As a Gold Partner, we understand how to architect SMS and email as one unified system — not two separate channels fighting for attention.
Questions our best clients asked first
Ready to turn SMS into a revenue channel — not a spam channel?
Book a call and we'll assess your SMS readiness, map out the flow architecture, and show you what kind of revenue a properly built SMS program can generate for your brand.
Pick a Time15 minutes. No pitch deck. Just your data and our honest take.
More services in eCommerce
Klaviyo Email Automation
Your Klaviyo automations should generate 30-40% of your email revenue. Most stores sit at 8%.
Klaviyo Gold Partner agency that builds automated email flows generating 30-40% of total revenue. Welcome series, abandoned cart, post-purchase, win-back. 150+ clients.
Learn moreeCommerce Email Strategy
Sending more emails isn't a strategy. Here's what is.
eCommerce email strategy that drives 30-40% of total revenue. Not more sends — smarter sends. Lifecycle mapping, segmentation, flow architecture. 150+ brands served.
Learn moreeCommerce Retention Marketing
Acquiring a new customer costs 5x more than keeping one. So why is your entire budget on acquisition?
Retention marketing for eCommerce brands. Email flows, SMS, loyalty programs, and post-purchase strategies that turn one-time buyers into repeat customers. 150+ clients.
Learn moreKlaviyo Consulting
You're paying for Klaviyo. Are you getting your money's worth?
Klaviyo consulting from a Gold Partner agency. Strategy, audit, flow architecture, migration, and ongoing optimization. 150+ eCommerce brands. $23M+ revenue driven.
Learn moreCart Abandonment Email
70% of eCommerce carts are abandoned. Your recovery flow is probably only catching 3%.
Cart abandonment email flows that recover 10-15% of abandoned carts. Multi-step sequences, dynamic product blocks, smart incentives. Klaviyo Gold Partner. 150+ clients.
Learn moreEmail Campaign Management
The average eCommerce brand sends 12 email campaigns a month. Only 3 of them make money.
eCommerce email campaign management that drives revenue — not just opens. Strategy, copy, design, segmentation, A/B testing, and reporting. 150+ brands. Klaviyo Gold Partner.
Learn moreReady to grow?
Book a free call